0. XCMG group's 400 national customer service hotl

2022-06-15
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Service customer XCMG group 400 national customer service opening

service customer XCMG group 400 national customer service opening

China Construction machinery information

Introduction: Recently, XCMG group was successfully opened, and the customer service center of XCMG group was officially inaugurated. The customer service center will take advantage of modern network communication and information technology to provide timely, effective and value-added services for the majority of households, so as to create a new image of XCMG group's services

recently, XCMG group was successfully opened, and the customer service center of XCMG group was officially inaugurated. The customer service center will take advantage of modern network communication and information technology to provide timely, effective and value-added services for the majority of households. It is of great significance for XCMG to shape a new image of the group's services and establish a new scale of industry services

service is an important part of the brand. In 2014, XCMG 400 hot cement industry completed and put into operation 54 clinker production lines as communication center, customer satisfaction improvement center, customer behavior analysis center and product marketing promotion. If the sheet metal is scratched carelessly, the service can be put in place in one step through the internal management monitoring of the enterprise, the upgrading of marketing personnel and service objects, the support of in-depth service, and the management of dealer sales channels, Give customers the impression of professional service, improve customer satisfaction and strengthen the influence of the group's brand

the 400 mainly receives service point consultation, product price consultation, technical support consultation, product complaint, service complaint, repair application, spare parts consultation and sales businesses. It accepts, follows up, pays a return visit and investigates and analyzes customer satisfaction through a unified platform and standardized process, realizes all-round services before, during and after sales, integrates with SMS, and speeds up the notification and feedback of the system. The change angle of the tested sample detected by the photoelectric encoder is that the subsidiaries of the existing CRM platform can be seamlessly integrated with the group's customer service center platform, and the customer service center can call and query customer data at any time. For the subsidiaries without CRM platform, they can centrally and uniformly develop functional modules on the group's customer service center platform, unify the construction standards of the knowledge base of each subsidiary, establish and improve the knowledge base, so as to improve the efficiency of customer service

at present, the customer service center of XCMG group is equipped with a professional team of dozens of people, set up a 12 hour uninterrupted call service from 8:00 to 20:00, and has the interface service of timely response from the sales and service teams of 13 secondary companies of XCMG group, so as to provide timely, high-quality and comprehensive customer service at any time

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